| Special Notice: Due
to increased costs, we no longer ship to residential locations.
In order to hold the line on our pricing, we will ship to businesses only.
Q: Why are your prices so much lower than the competition?
A: We are an internet based company. As such, we do not spend a
lot of money sending salesman out on the road prospecting for business. That
is a very expensive way to bring new clients to a business, and we prefer to
give our customers a chance to save on this expense, especially those clever
enough to find us. Also, we do not spend any money
on advertising or expensive "Pay Per Click" advertising campaigns.
Customers find us, typically on Google, Yahoo, or MSN, because we show up on
the top of these search engines. For free. In the "natural search"
sections of these websites. We are only on top of these search engines because we are truly relevant
to you, our customers, when they want our products. This enables us to
pass our low costs on to you.
2) Shipping of products and equipment
Q: Do you have free shipping?
A: As has been said many a time, there is no free lunch.
Whether shipping is added to the price of the product, or is a separate
item, the end user always pays for the shipping. If you have spent any
time shopping on the internet comparing our prices, you already know that we
are much less expensive than the competition. But some of our
competitors say they offer "free shipping", simply by marking the products up.
We believe in letting you know how much each item costs so that you can
decide to possibly pick the item up on your own, purchase more product
at the the
same time which will reduce relative cost, or to use your own freight carrier. Additionally, shipping
charges are not subject to sales or use tax, so adding the shipping to the
cost of the product simply costs you more money when all is said and done.
Q: Okay, then how much is shipping?
A: That depends on what and how much you are buying, and where you
are located. We have many shipping points throughout the US to keep
your costs low. Additionally, we have negotiated extremely good freight
rates with excellent carriers, and pass the savings on to you. But
please be aware that because our products are very heavy relative to their
cost, freight is a significant component. Additionally, if you are
buying in very small quantities of product that must be sent via trucking
(as opposed to lighter items weighing less than 70 lbs or so that we can
ship via UPS), you may hit the freight company minimums, which
typically start at $79 minimum "dock to dock" for the first 400 lbs
or so to a commercial location. Whenever possible, we suggest that you
consolidate your purchases to keep the relative freight costs down.
Also, whenever possible, have your products shipped to a business location
open during normal hours with a freight dock or a forklift.
Q: What is "dock to dock" freight?
A: This is the typical freight offered from common carriers, such
as FEDEX freight, or UPS Freight, or Conway, or Yellow freight. It
means the freight cost is stated to your shipping dock, and your staff
unloads the freight. It also means that your company and staff are
available to receive the freight during normal business hours, typically 8am
to 5pm. If this doesn't apply to you and your company, freight
companies charge "accessorial charges". This includes items such as
"call before delivery" or "we need a lift gate on the truck because we have
no forklift or dock high door", or "we need inside delivery because we have
no staff to unload and bring the products inside to our facility" or "this
is a remote location". Please let us know if any of this applies
to you so we can quote all charges prior to processing your order and
charging your credit card. By the way, even our competitors that
quote "free shipping" do not include free accessorial charges.
They will add these items to your prices as well (check their fine print).
Q: Do you accept purchase orders?
A: We can accept purchase orders from government agencies and
Fortune 500's on an immediate basis. All other companies may apply for
open account. This process typically takes 2 weeks. If you would
like open account, please send your company's credit application along with
your purchase order to:
(760) 284-5886 attn: Credit Department
Q: Your site requires us to put in a credit card number when we
place an order. But you say you will not charge our account until we
approve?
A: Yes, that is a bit confusing. But believe us, we will not
charge you until you approve all charges. Your credit card is not
being charged when you put in your number. It is only after we have
notified you of the charges and received your approval that your card will
be charged. If you want to give us a test only, and want a freight
quote, just put in a number such as "1111 2222 3333 4444" with what you
want. We will respond with your freight charges, and if you approve,
then we will charge your actual credit card.
Q: Our company doesn't use credit cards. Can we pay by
check?
A: Yes. And we don't wait to receive your check to
process the order. Simply fax us a copy of your check, and we will
process your order that day. Just put your check in the mail that day.
Q:Where can I get assembly instructions?
A: Right here:
Assembly Instructions
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