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 1 (888) 884-0939

 

Vistamationís Online Policy

We greatly value our customers!  Weíll do everything we can to insure your 100% satisfaction.  If you are ever dissatisfied for any reason, please contact us immediately at 888-884-0939.

Shipping Information

We have negotiated excellent rates with a variety of carriers.  After we receive your order, we will check with at least three carriers to get the best rate for the product youíre purchasing and your location.  We will not charge your credit card until you approve the shipping charges that go along with your order.  Of course, you may specify your own carrier, based on the shipping weights listed beside each product.  For most products, our freight class is 65 Please note:  All freight quoted, unless shipping with UPS, is based on commercial delivery to business locations with dock high doors and access to lift trucks. It is your  responsibility to be open during normal business hours and unload the goods from the end of the truck using your lift truck or pallet jack.  This is standard, dock-to-dock freight. If this does not apply to you, please let us know so that we can find freight companies to accommodate your situation.  Special charges will apply for this accommodation, which vary by carrier.

Shipping Time

Customers should expect a standard delivery time of 4 to 10 business days (1 to 2 weeks) for all orders to reach their final destinations. That includes 72 hours for preparing the order for shipment, and 1 to 9 days transit time.  Because of the wide range of products offered and number of manufacturers available, Vistamation, Inc. cannot guarantee the delivery of any particular order by an exact date. Vistamation, Inc. will always strive to ship and deliver products in a reasonable time frame.  

The return of any and all merchandise must be routed through Vistamation, Inc.'s Customer Service Returns Department. To return merchandise for any reason, or for merchandise return questions, you should contact our Customer Service Returns Department.

Policy Regarding Needed Permits and Suitability

Because permit requirements vary so much from city to city and region to region, Vistamation, Inc. can make no guarantee about the suitability or requirement or availability of permits for products purchased online.  It is the buyer's responsibility to ascertain when and if they are required, and to obtain them as necessary.  If the buyer is unsure, we recommend that they check with their local building department for clarification of requirements.

Condition of Products and Installation

Unless otherwise noted, all product comes in a "knocked down" condition, with assembly required on the part of the buyer.  Buyers may request quotations for installation and assembly.

Policy for Defective Merchandise and Shortages

If a product appears to have a manufacturer's defect, or if there is a shortage, please contact us within 5 days at 888-884-0939 for immediate service. We will be happy to replace the product, but please do not return products to Vistamation, Inc. without first contacting us to receive instructions. Because of high freight rates, we may simply choose to replace the merchandise, at our discretion.  Returns of defective items require a Return Authorization Number. Packages without a Return Authorization Number written clearly on the package will be refused, and Vistamation, Inc. will not be held responsible for the ultimate disposition of such shipments.

Return Policy for Non-Defective Merchandise

The authorized return of non-defective merchandise could incur up to a 20% (of the order total) restocking fee, based on the discretion of Vistamation, Inc.. No return shipments will be accepted without a Return Authorization Number written clearly on the package. No returns will be authorized after 14 days from the receipt of shipment by the Customer. Used merchandise may incur up to a 100% restocking fee, depending upon condition of the returned item.

Once a return has been authorized by Vistamation, Inc.'s Returns Department, the Customer must:

Return the item to the address given to the Customer by the Returns Department.

Write the Return Authorization Number clearly on the outside of the box or package.

Keep your shipping records for proof of shipment in the event of loss of returned merchandise.

Returns valued above $100.00 should be insured. Vistamation, Inc. can not be held liable for returned merchandise that does not reach its Returns Department.

Vistamation, Inc. will notify the Customer of their refund via phone, e-mail, or postal mail, once it has received and processed the returned item. The Customer can expect to be issued a refund within 1 to 10 business days of Vistamation, Inc.'s receipt of their return. Vistamation, Inc. can refund shipping costs only if the return is a result of a Vistamation, Inc. error. Customers are responsible for all freight charges on refused shipments or returns, except when due to an error by Vistamation, Inc.. Vistamation, Inc. is not responsible for incidental or consequential damages or losses due to product defects, errors in shipping of orders, or other errors. The limit of Vistamation, Inc.'s liability is the replacement cost of any item the Customer purchased from Vistamation, Inc..

Return Policy for Merchandise Damaged in Shipment

Items damaged in shipment are the responsibility of the freight carrier, and claims should be filed accordingly. Any missing or damaged cartons must be noted by the recipient, on the freight bill. If the customer notices concealed damage after the driver has left, they are instructed to keep all the packing and call the freight carrier to arrange to file a claim. Vistamation, Inc. is not responsible for damage caused by the freight carrier, but will help resolve any problems to the customerís satisfaction.

Back Orders

Customers will be notified if a product ordered is temporarily out of stock. Customers may be issued a full, or wait for the stock to become available, at their request.

Order Changes/Amendments

Generally, the customer should assume that once an order is placed, it cannot be changed in any way. However, if the customer contacts Vistamation, Inc.ís customer service department as soon as possible (within 24 hours) with a change request, it may be possible to amend the order. Because shipping charges vary based on several geographical factors, even address corrections can result in extra fees. The customer is responsible for supplying accurate shipping information, and is accountable for any and all losses due to such errors. If it becomes necessary to cancel an order, it may be subject to a restocking fee of up to twenty percent (25%).

Cancelled Orders

Once an order has been placed with Vistamation, Inc. via phone, mail, or Internet, it can only be cancelled if it hasn't yet been shipped to its final destination. All order cancellations - already shipped or awaiting shipment - are subject to a restocking fee of up to twenty five percent (25%) of the order total for all standard stocking items, plus any shipping and/or handling charges that may apply, based on the discretion of Vistamation, Inc..

Product that is built to order is non-cancelable, and up to 100% may be charged.

Payment Terms and Past Due Invoices

Unless otherwise noted, all orders are prepaid by check or credit card.  We accept check by fax.  If a check has been faxed to us, we reserve the right to negotiate the check through our check by fax program.  By faxing a check to Vistamation Inc., you have given your express permission for us to process the check.  All past due invoices are subject to the highest interest rate allowed by law.  All bounced checks incur a $35 fee, and must be replaced immediately by a cashier's check.  All  past due invoice collection costs and expenses will be borne by the customer.  All legal costs arising from disputes will be paid by the prevailing party.

Business Venue

All orders, unless specifically noted otherwise, take place in the State of California, in the County of San Diego, regardless of FOB points or shipping points.  Any disputes arising out of any purchases from Vistamation will be governed by California law, and adjudicated in the County of San Diego.  Notwithstanding, we specifically reserve all rights to change venue to the location of the purchaser and/or their agents at our sole discretion.

Privacy Policy

We can be reached via e-mail at info@Vistamation, Inc..com

Or you can reach us by telephone at: 760-451-0500

For each visitor to this Web site, our Web Server automatically recognizes NO information regarding the domain or e-mail address.

We collect:

Only the domain name, but not the e-mail address of visitors to our Web page

Aggregate information on what pages visitors access or visit

The e-mail addresses of those who communicate with us via e-mail

Information volunteered by the visitor

The information we collect is NOT shared with other organizations for commercial or any other purposes.

With respect to cookies: We do not set any cookies.

We will not contact you unless you request it via an e-mail or phone call.

We never share your information with anyone.

We do NOT share your e-mail address with any third party.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

If you supply us with your postal address online you will only receive the information for which you provided us your address if this method is your preference.

Persons who supply us with their telephone numbers online will only receive telephone contact from us to provide you with the information you requested if you prefer that method of contact.

With respect to Ad Servers: We do not participate in any ad server programs, but may offer links to other sites with related or helpful information. We are not responsible for their privacy policies, so be sure to check their individual privacy policies when visiting their sites.

We will never use your information for any other purposes than for which it was originally collected.

In the event that we may decide to use customer information for new, unanticipated uses not previously disclosed in our privacy notice, and our information practices change at some time in the future, we will post the policy changes to our Website to notify you of these changes and provide you with the ability to opt out of these new uses. If you are concerned about how your information is used, you should check back to our Website and this page specifically from time to time.

Upon request we provide site visitors with access to all information [including proprietary information] that we maintain about them.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

Visitors may access this information by e-mailing us at the above address.

Visitors can have this information corrected, if necessary, by sending us e-mail at the above address.

With respect to security: All security sensitive information is collected thru our store, which is protected with a valid SSL certificate.

If you feel that this site is not following its stated information policy, you may contact:

Us at the above addresses or phone number

The DMA's Committee on Ethical Business Practices at
mgoldberger@the-dma.org

State or Local Chapters of the Better Business Bureau

State or Local Consumer Protection Office

The Federal Trade Commission by phone at 202-FTC-HELP (202-382-4357) or online at http://www.ftc.gov/ftc/complaint.htm

 

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Archive Shelving

All Environment Shelving

Boltless Shelving

Chrome Wire Shelving

Fast Rack Pallet Rack

Fast Rack Wire Mesh

Industrial Workstations

Mobile Wire Shelving

Mezzanines - Modular Mezzanine Systems
    Mezzanine Floor
    Prefabricated  Stairs
    Mezzanine Safety Gates & Rails

Metal Shelving

Pallet Rack

Packaging Workstations

Steel Shelving

Storage Shelving

Wire Carts

Wire Mesh Decking

Assembly Instructions

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